Motaprint - The motor trade's favourite printer


How to order

Getting Started

We've selected the best from our brochure to create a great range of products which you can access 24 hours a day, 7 days a week. We hope that you’ll find using our website quick and convenient. And you can trust Motaprint to guide you safely through the online shopping experience, because your privacy and security is extremely important to us.

These features will help make your experience even easier:

Home page link: You can get back to our home page at any time by clicking on the 'Home' link at the top of the screen or alternatively the click the Motaprint logo at any time.

Navigation bar: We have conveniently categorised our products in to sections which we use consistently in both our website and brochure. The sections are displayed on the main horizontal navigation bar near the top of the screen directly under the Motaforms logo. Use can either click on this to see a visual representation of all the products contained in that section or can hover over the section name to activate a drop-down listing the products in the section. Clicking on an item in the list will either take you directly to that product or a page where you can choose between variants of that product. You can also switch between variants of a product directly from the product page using the links under the heading 'Also available'.

Search box: The search box is always on the top right-hand side of the screen. You can search by keywords such as the product type, or the product code if you know it. Most of our products have product codes printed on them to make it easy for you to reorder.

The Footer Bar Navigation: This contains links to supplementary information such as Contact Us, Personalisation guides, Deliveries and Returns, Pricing Policy, Terms and Conditions, Accessibility and our Privacy Policy.

Trade Users: Existing Motaprint credit account holders that would like to order on account should register on this site and then call our Sales team on 01442 258707 to have their Motaprint credit account activated for online use. Further information and help is available by clicking the red panel entitled 'Motaforms account holders' always visible on the right hand side of the screen.

If you haven't ordered from us before, please register on the site and pay for your order by Credit/Debit Card. If you wish to apply for a Motaprint credit account, you should contact us in writing and we will post you an application form to complete and return.

Personalisation of items

Certain items throughout the Motaprint website have the option for you to personalise the item and this is carried out FREE of charge.

Items that can be personalised are identified through additional personalised data input fields being shown on the product page.

If you wish to take advantage of the personalisation offer please input all the information you require before placing your item in the basket. The data input fields shown refer to the typical information that is applied to that particular product, however other/different information can be provided in the 'comments' box if desired.

A depiction of a personalised product is shown to illustrate the location and available space for the personalisation.

Your personalisation will be added exactly as you type it, so use CAPITALS only where you intend them and check your spelling.

We will email you a proof of your artworked personalisation before printing your order. Amendments may be charged extra so please check thoroughly.

Placing your Order

Once you've found the product(s) you would like to order and have added them to your basket, you can begin the checkout process by clicking on the 'View Basket' or 'Checkout' links at the top of your screen.

At the checkout, you can review and amend your order details on the Order Summary page. When you're ready to complete your order, click the ’place order now’ button, choose pay by invoice (account holders only) and wait for an online receipt.

You'll also be sent a confirmation email with details of your order shortly after we've received it. Your confirmation email will have the subject line 'Thank you for your Motaprint order'.

If you are paying by credit card you will be taken to Sage Pay, our payment clearance/collection house, to complete the secure payment process.

If you haven't completed your account details previously, including your delivery address, you will be asked to do so during the checkout process.

If you haven’t received a confirmation email within 24 hours of placing your order, or your products have not been delivered within the timescale expected, or you have any other questions, then please contact our Sales team on 01442 258707.

VAT

All our listed prices are in GBP and exclusive of VAT at the current UK rate. VAT at the prevailing rate will be adding during the checkout process.

Unfortunately, we don't have the facility to deduct VAT when charging for products ordered through the Motaforms website. If you're resident in the Channel Islands or Outside the UK and qualify for a VAT refund, please contact our Sales team on 01442 258707 after your goods have been delivered. We'll then credit the amount of VAT charged.

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